Privacy Policy

Last updated: April 2026

Auroliva ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it secure. It complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

When you place an order or contact us, we collect:

• Your first and last name
• Your email address
• Your phone number
• Your delivery address
• Any delivery notes or messages you send us
• Your IP address and browser information (for security and spam prevention)
• Your order history

We never collect or store your payment card details on this site. If you pay us, payment is arranged separately after your order is placed.

How we use your information

• To process and deliver your order
• To contact you about your order
• To respond to customer service enquiries
• To prevent fraud and protect our website
• To comply with Australian tax and business record-keeping laws

Who we share it with

We only share your information where strictly necessary:

• Australia Post (and other couriers) — to deliver your order
• Our email provider — to send you order confirmations
• Australian government agencies — only where required by law (e.g. ATO, law enforcement warrants)

We do not sell your data. We do not share it for marketing with third parties.

Cookies & analytics

We use a small number of cookies and analytics tools (such as Google Analytics and Facebook Pixel) to understand how people use our site. These tools may place a cookie on your browser and share anonymised usage data with Google/Meta. You can opt out by using your browser's privacy settings or by installing an opt-out extension.

Data retention

We keep order records for seven years to meet Australian tax record-keeping requirements. Contact enquiries are kept for two years so we can reference previous conversations if you return. After these periods, we delete your data.

Security

Your information is stored on a secure server within Australia. Access is restricted to the Auroliva team members who need it to fulfil your order. Our site is served over HTTPS. We follow the Notifiable Data Breaches scheme and will inform you promptly if a breach affects your data.

Your rights

Under the Australian Privacy Act, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (subject to our legal obligations)
• Complain to the Office of the Australian Information Commissioner (OAIC) if you think we've mishandled your data

To exercise any of these rights, email us at orders@auroliva.com.au.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the current version.